DECKSHOT // CONTACT

Send a message, and a person reads it.

There is no ticket queue and no bot. Questions about a backup that won't restore, a licence key, or anything the docs didn't cover — this reaches a person.

Write what happened, and what you expected.

A version number and the app you were backing up get you a faster answer.
Or email directlyhello@deckshot.app
Before you write

The documentation covers setup, the schedule, restoring and the status words. The licensing page covers keys, the free tier and moving a licence between machines.

What helps

The DeckShot version from Settings → About, which Elgato app it was, and what the backup row said. A CORRUPT or CHECK backup is worth naming exactly.

Stop rebuilding what you already built.

Free forever, no trialNo account, no cloudWindows · macOS planned

Set it up on a good day. After the first run it is a filing cabinet nobody thinks about, until the day it is the only thing that matters.